Privacy Notice

Keys to Succeed ("we", "us", "our") is the data controller for the personal information described in this notice. This notice explains what we collect when you use our planners and website, why we collect it, and the choices you have.

Information we collect

• Account details — your name, email address and login credentials, so we can create and secure your account.
• Planner content — the lists, notes, budgets, journal entries, guest details and photos you add, so we can provide the planner and your keepsake exports.
• Support messages — anything you send us when you ask for help, so we can respond.
• Usage and device data — pages viewed, feature usage, device identifiers, browser type and IP address, for security, fraud prevention and product improvement.
• Purchase records — the products you bought and your order reference, so we can unlock the right planner. Card and billing details are collected and held by Stripe, our payment processor, not by us.

Why we use it and our legal basis

We use your information to create your account, provide and support the Service, and deliver your purchases (performance of our contract with you); to keep the Service secure, prevent fraud and improve our products (our legitimate interests); to send marketing where you have opted in (consent, which you can withdraw at any time); and to meet tax, accounting and other legal obligations (legal obligation).

AI features

When you use an optional AI helper, the planner details you choose to submit are sent to our AI provider to generate a suggestion. We do not use your planner content to train public AI models.

Who we share it with

• Service providers and subprocessors — hosting, database, email, analytics and AI providers who process data on our instructions.
• Payment processing — Stripe, for taking payment, billing, tax calculation and invoicing on our orders.
• Professional advisers — legal and accounting advisers where needed.
• Authorities — where we are required to do so by law.

We do not sell your personal information.

International transfers

Some of our providers are located outside Australia. Where personal information is transferred overseas, we rely on appropriate safeguards such as standard contractual clauses or an adequacy decision, and we require providers to protect it to a comparable standard.

Retention

We keep your account and planner content for as long as your account is active, and for a reasonable period afterwards so you can recover it. Purchase and tax records are kept for as long as the law requires. When information is no longer needed we delete or anonymise it. You can export your keepsake files at any time and can ask us to delete your account.

Security

We use appropriate technical and organisational measures, including encryption in transit, access controls and row-level database permissions. Keepsake photos are stored privately and are only viewable through short-lived signed links generated for the account that owns them.

Cookies

We use essential cookies and local storage to keep you signed in and to remember your preferences, and limited analytics to understand how the site is used. You can clear or block cookies in your browser settings, though essential cookies are needed for sign-in to work.

Your rights

You may request access to the personal information we hold about you, ask us to correct or delete it, restrict or object to certain processing, request a portable copy, or withdraw consent for marketing. Contact us and we will respond within a reasonable time and, for UK/EEA-based individuals, within one month. If you are unhappy with our response, you can complain to the Office of the Australian Information Commissioner or your local supervisory authority.

Contact

Keys to Succeed — email hello@keystosucceed.com.au.